Luton Libraries – Event Booking Terms and Conditions

 

Ticket Pricing

We want everyone to enjoy our events, so we keep ticket prices as low as possible for everyone. To keep things simple, we don’t offer extra discounts or concessions. This helps us keep prices consistent and continue putting on great events for all.

 

Carers for Guests with Disabilities

If you're attending as a carer for someone with a disability who is in receipt of DLA, PIP, or a Nimbus card, you're entitled to a free ticket.  Just let us know when you book. Proof of eligibility may be required at the time of booking or on arrival.
Email: [email protected]
Phone: 01582256666 (select option 6)

 

Accessibility and Special Requirements

We are here to help. If you need a wheelchair space or have any other access needs, please contact our Bookings team in advance so we can make the right arrangements.
You can reach us at:
Email: [email protected]
Phone: 01582256666 (select option 6)

 

Refunds

Once your booking is confirmed, we’re not able to offer refunds. But if we ever have to cancel an event, we’ll give you a full refund for your ticket.

 

Babes in Arms

Children aged 2 and over will need their own ticket to attend. Babes in arms (under 2) are welcome to come along for free, but they won’t be given a separate seat. For events that are specifically designed for children under 2, every child attending will need to have a valid ticket.

 

Child Safety

Children under 8 must be with a responsible adult at all times. That adult is responsible for the child’s safety and behaviour during the event.

 

Group and School Bookings

Planning to come as a group or school? We’d love to help—just contact our Bookings team directly to sort everything out.

 

Your Data

When you make a booking as a guest, we collect your name, email address, and age. This information is stored securely and used solely for the purpose of managing your booking. Your data will be retained only until the event has concluded, after which it will be securely deleted in accordance with our data protection practices. If you book using your library card, our booking system will access the personal information linked to your library membership to process your reservation. For full details on how we handle and protect your data, please refer to our Privacy Policy at www.activeluton.co.uk/privacy-information.